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Privacy Policy

28th October 2026

Website: https://dropa2z.com

Contact Email: support@dropa2z.com

DropA2Z ("we," "our," or "us") operates the website dropa2z.com and associated mobile/web application services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, or use our ride-hailing and transportation booking services.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not use our services.

1. Information We Collect

We collect information necessary to provide seamless booking and transport services:

  • Account & Contact Information: Name, email address, mobile phone number, profile photo, and password.

  • Location Data:

    • Precise Real-Time Geolocation: GPS data from your mobile device/browser to determine pickup and drop-off points, calculate fares, track rides in transit, and ensure passenger safety.

    • Approximate Location: IP address or network connection details.

  • Ride & Transaction Details: Booking history, trip routes, pickup/drop-off timestamps, distance traveled, driver details, ratings, and customer support queries/tickets.

  • Payment Information: Payment methods, transaction IDs, billing address, and receipts. Note: Sensitive card numbers/banking passwords are processed directly by certified third-party payment gateways (e.g., Razorpay, Stripe) and are never stored on our servers.

  • Device & Technical Data: Browser type, device model, operating system, IP address, and standard log data collected via cookies or tracking scripts.

2. How We Use Your Information

We process personal data for the following operational and legal purposes:

  1. Facilitating Rides: Matching passengers with nearby drivers and sharing necessary pickup and routing details.

  2. Account Management: Authenticating users, sending OTPs/booking confirmations, and managing your account profile.

  3. Safety & Security: Verifying user identities, detecting fraudulent bookings, monitoring route safety, and resolving disputes.

  4. Payment Processing: Calculating ride fares, processing charges, providing digital invoices, and managing refunds.

  5. Customer Support: Investigating support tickets, troubleshooting bugs, and improving customer satisfaction.

  6. Legal & Regulatory Compliance: Complying with transport sector guidelines, local law enforcement requests, and applicable data protection regulations.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We share data only under the following circumstances:

  • Between Drivers and Passengers: When a ride is booked, we share the passenger's first name, pickup location, and destination with the assigned driver.

  • Third-Party Service Providers: Trusted vendors assisting with SMS verification, map APIs (e.g., Google Maps), cloud hosting, customer support ticketing, and payment processing.

  • Legal Obligations: If required by law, court order, or governmental authorities to comply with investigations or protect the rights, property, and safety of our users.

  • Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of business assets.

4. Data Security and Retention

  • Security: We implement industry-standard encryption protocols (SSL/TLS), firewalls, and role-based access controls to safeguard your data against unauthorized access, loss, or misuse.

  • Retention: We retain personal information for as long as your account is active or as needed to provide you services, maintain transaction records for tax/accounting purposes, and resolve legal disputes.

5. Cookies and Tracking Technologies

DropA2Z uses cookies and similar technologies to remember your login sessions, store site preferences, and analyze site traffic. You can modify your browser settings to reject cookies, though certain features of the booking platform may function sub-optimally.

6. User Rights and Controls

Depending on applicable local privacy laws (such as GDPR or India's DPDP Act), you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccurate profile and contact details directly in your account settings.

  • Deletion: Request account deletion and erasure of your personal data, subject to statutory record-retention requirements.

  • Withdraw Consent: Opt out of non-essential promotional notifications or revoke location permissions via your device settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies before providing any personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted on this page with an updated "Effective Date." Continued use of our Platform constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your data: